I cant breath CAPITEC BANK

on the 2nd July I cash sent money to myself as I did not have my wallet on me, little did i know that I would struggle to get my money until now, I still do not have my money. We live in such a advanced digital space, how is it that banks can be offline? in a time of Covid? Really? so not only is banking with Capitec become unreliable but now also dangerous as every time i have to redeem my money, it comes back empty, exposing myself to the virus at each attempt? Yesterday when I finally got the go ahead that my money could be redeemed guess what happens? I go to the Capitec ATM, money does not come out but slip says it does? Why am I even banking with you? "we apologize for the inconvenience" that's all you can say? Please fix this, I deserve better, we all do - *** / My ***