I can't access my money that's blocked in my Capitec bank account

My account was blocked by Capitec due to *****. I am not sure how the ***** was committed and no one ever explained to me even the consultant showed me the computer that showed my account was blocked due to ***** but I assumed someone made ******* transactions on my account since I saw them on my Capitec app after it was blocked . I went again to the branch after trying to call Capitec bank several times but I wasn't able to reach the ***** department . I was told to bring a letter from Sassa that indeed they deposited money in my Capitec account , I went to Sassa branch , they said they don't give out or do such letters so I sent an email to them , they also told me the same thing , they said it's bcoz R350 is a month to month payment that's why they can't provide me with that kind of proof . I went to Capitec branch and I was told that there's nothing they can do since they don't know how the Sassa system works but they requested that I get a letter from them . It's been a year now but I still didn't get help to get my money back .None of the consultants bothered to call the ***** department about it .