1 reviews | Active since Jul 2016

13 Feb 2018, 15:12

I cannot believe that Capitec cannot stop someone from debiting my account under my instruction!!!

I am currently in a dispute with a grotesquely, thieving, lying and manipulative rent-to-own company which is debiting my account for over R5000.00 per month for an item that is in their possession and the account has been closed, yet Capitec cannot and will not stop the debit order because the rent-to-own snake of a company has done some "special" kind of debit order that does not allow disputes. What am I supposed to do!?!?! The company that is *****ing my money is refusing to stop the debit order, return my calls, return my emails and has even ignored me face-to-face when on their premises, and Capitec is not willing to do anything about it! This is theft! I want these debit orders stopped or I will be closing my account before the 25th of this month as I refuse to be ****** from any longer! I have been a very happy Capitec client since February of 2012 and I would be greatly saddened to have to close this account, but unless I have proof that this debit order is blocked then I will not hesitate to move to a competitor as R5000.00 (Actually 3 debit orders, R4950.00, R200.00 & R100.00. From the same company all forming part of a deal for an item that is not even in my possession nor will it ever be!!) per month is more than worth the headache of changing bank accounts, or even banks for that matter.

Please Capitec, tell me you have a solution? But do not tell me that I need to acquire anything from the thieving company to do so as they are not corresponding with me at all! I truly hope you will respond to this!

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Feb 2018, 08:39
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank