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Charles M

1 reviews | Active since Sept 2016

28 May 2019, 11:10

I canceled my stop order on the App, but still money was taken out of my account

I canceled a stop order on my Capitec App, but the company still took R1200 of my money. I then called the call center for assistance and Tsepo said they can't help me. What puzzles me the most is how the Hell can my money be taken after the stop order was canceled?

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Replies (3)
Capitec Bank
Capitec Bank's reply28 May 2019, 15:19
Official
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 
 
Capitec Bank
Capitec Bank's reply10 Jun 2019, 11:37
Official
Good day Mr Mosalo

I trust that you are well.

Please be advised that I have attempted to contact you via telephone to no avail.  Kindly note, written feedback has been sent to you via email.

Please feel free to contact me if you have any questions or concerns.

Kind regards
Keshia Nomdo
Complaint Management
Capitec Bank
Capitec Bank's reply26 Jun 2019, 11:05
Official
Good day Charles M

Thank you for providing me with an opportunity to look into your matter.

Kindly note, you were not contactable via telephone and feedback has been sent to you via email on 10 June 2019. The matter has been closed on our end. 

Should you have any further queries in this regard, you are more than welcome to contact us.

Regards
Complaint management 
Capitec Bank