I called Capitec to advise them that there is a ********** debicheck on my account that is set to go off on the 24.11.2021 and as it is ********** i would like it stopped. Capitec is refusing to stop this ********** transaction and rather let me their cli

I called Capitec to advise them that there is a ********** debicheck on my account that is set to go off on the 24.11.2021 and as it is ********** i would like it stopped. Capitec is refusing to stop this ********** transaction and rather let me their client lose out to *****. I have spoken to the Client care consultant , attempted to speak to her team leader as well as the team leaders manager and no one wants to assist me. How do i get better service and get this ********** transaction stopped.