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Andani N

1 reviews | Active since Jan 2026

08 Feb 2026, 14:01

I bought electricity...

I bought electricity on capitec bank app around October 2025 and I never received the tokens, when I went to the branch I was told to call the bank on the app and I did but unfortunately they told me there is nothing they can do I should go to the offices where they sell electricity whereas they deducted my money and never returned it

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Replies (4)
Capitec Bank
Capitec Bank's reply08 Feb 2026, 14:46
Official
Hello, you are through to Makeswele, Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank
Capitec Bank's reply08 Feb 2026, 14:58
Official
Hi there Andani N I am so sorry to hear about the electricity that was not received. Did you go to your municipality as advised?
Capitec Bank
Capitec Bank's reply08 Feb 2026, 16:08
Official
It seems like you're busy as you haven't responded to me in a while. Is now still a good time to chat? I realise you're busy, so I'll give you a few more minutes to get back to me. If I don't hear back from you in 5 minutes, I'll close this chat. But don't worry, if you still need to chat to us later when you have time simply type "chat to an agent" below.
Capitec Bank
Capitec Bank's reply08 Feb 2026, 16:11
Official
As there’s been no response Andani N, I’ll go ahead and close our chat now😔 In future you can and you’re welcome to call us directly through the Capitec app the call is completely free😊 Its been a pleasure assisting you today. Thank you for chatting with Capitec Bank - we're always here when you need us. Have a fantastic day! ❤️