1 reviews | Active since Jan 2012
I- Banking changes not communicated to clients
I am extremely shocked and disappointed that Capitec Bank changed the look and \feel\" of some aspects of the Internet Banking without informing customers. There is no notice on the Capitec main website or when one loggs into ones bank account.<br> Surely a large and professional institution like Capitec should know that ********** and hackers create websites which look almost or very similar to the real bank's website, and then trick unsuspecting people to get their login details and intercept their bank accounts.<br> So it would come as no surprise that I was shocked and worried / apprehensive when I logged into my CapiteBank account via the Internet banking facility last night, 07 March 2016 and found the look has changed of the \"transaction history\" option when wanting to check the history/statement of my bank account.<br> The date order in which the transactions are arranged have completely changed. They are now arranged from newest at the top to oldest at the bottom.<br> And that is not all that has changed.<br> My complaint is NOT about the fact that the look and layout of the transaction history has changed, but the fact that NOWHERE was it communicated to clients or even staff!!"
I acknowledge your posting, and have referred it to Lindiswa Beya-Nakani for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Lindiswa Beya-Nakani for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
