EG
Elvis G

1 reviews | Active since Feb 2014

07 Jan 2021, 14:49

I app**** for a home loan online as they have advertised on social media but they never bother to reply or even follow up. I used their app to get an estimate, still they never reply. Their online system for other financial products is so poor and do not

I app**** for a home loan online as they have advertised on social media but they never bother to reply or even follow up. I used their app to get an estimate, still they never reply. Their online system for other financial products is so poor and do not even qualify a one star, It is indeed time to move, one cannot accept such mediocre standard as if its the only bank. Poor poor poor online service.

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Replies (2)
Capitec Bank
Capitec Bank's reply07 Jan 2021, 14:53
Official
Good day Elvis

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply07 Jan 2021, 16:33
Official
Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards

Complaint Management

Capitec Bank