CB
Candice B
1 reviews | Active since Jun 2021
18 Mar 2026, 12:25
I am writing to formally raise a complaint regarding the blocking of my account due to FICA requirements, despite the fact that I have already submitted all the requested documents. This situation has caused me severe distress and inconvenience. My funds
Cant access my funds and have a emergency that i need the funds ASAP
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Replies (2)CB
Candice B's updateReviewer Update
18 Mar 2026, 12:28I am writing to formally raise a complaint regarding the blocking of my account due to FICA requirements, despite the fact that I have already submitted all the requested documents.
This situation has caused me severe distress and inconvenience. My funds are currently inaccessible, and I urgently need access to my account as my child is unwell and requires immediate care.
I am particularly concerned about the lack of communication and assistance from your FICA department. My emails have been ignored, leaving me without any updates or guidance on resolving this matter.
Furthermore, I visited the Glen Marais branch in Kempton Park, where I was initially informed that the issue would be resolved within 24 hours. However, upon returning, I was then told it would take 48 hours instead. This inconsistency and delay are unacceptable, especially given the urgency of my situation.
I kindly request that this matter be treated as urgent and that my account be unblocked immediately.
This situation has caused me severe distress and inconvenience. My funds are currently inaccessible, and I urgently need access to my account as my child is unwell and requires immediate care.
I am particularly concerned about the lack of communication and assistance from your FICA department. My emails have been ignored, leaving me without any updates or guidance on resolving this matter.
Furthermore, I visited the Glen Marais branch in Kempton Park, where I was initially informed that the issue would be resolved within 24 hours. However, upon returning, I was then told it would take 48 hours instead. This inconsistency and delay are unacceptable, especially given the urgency of my situation.
I kindly request that this matter be treated as urgent and that my account be unblocked immediately.
CB
Candice B's update18 Mar 2026, 12:28
Reviewer Update
I am writing to formally raise a complaint regarding the blocking of my account due to FICA requirements, despite the fact that I have already submitted all the requested documents.
This situation has caused me severe distress and inconvenience. My funds are currently inaccessible, and I urgently need access to my account as my child is unwell and requires immediate care.
I am particularly concerned about the lack of communication and assistance from your FICA department. My emails have been ignored, leaving me without any updates or guidance on resolving this matter.
Furthermore, I visited the Glen Marais branch in Kempton Park, where I was initially informed that the issue would be resolved within 24 hours. However, upon returning, I was then told it would take 48 hours instead. This inconsistency and delay are unacceptable, especially given the urgency of my situation.
I kindly request that this matter be treated as urgent and that my account be unblocked immediately.
This situation has caused me severe distress and inconvenience. My funds are currently inaccessible, and I urgently need access to my account as my child is unwell and requires immediate care.
I am particularly concerned about the lack of communication and assistance from your FICA department. My emails have been ignored, leaving me without any updates or guidance on resolving this matter.
Furthermore, I visited the Glen Marais branch in Kempton Park, where I was initially informed that the issue would be resolved within 24 hours. However, upon returning, I was then told it would take 48 hours instead. This inconsistency and delay are unacceptable, especially given the urgency of my situation.
I kindly request that this matter be treated as urgent and that my account be unblocked immediately.
CB
Candice B's updateReviewer Update
18 Mar 2026, 13:09Now i get a email from capitec that I must wait another 24hours. My son is sick and i need access to my FUNDS. WHAT DONT YOU GUYS AT CAPITEC UNDERSTAND?
CB
Candice B's update18 Mar 2026, 13:09
Reviewer Update
Now i get a email from capitec that I must wait another 24hours. My son is sick and i need access to my FUNDS. WHAT DONT YOU GUYS AT CAPITEC UNDERSTAND?