I am very tired of an unproffesional and disgusting service I am getting at Capitec

I had sent a send cash transaction of R200 ON THE 26 TH AUG, AND for some reason when my brother try to withdraw he did not get it and had a receipt saying Transaction declined. I called the call center and was given a ref ***8 and i had to send the receipt as well. I followed up on the 30 th with the branch and transaction was still pending investigation ref ***6 . today I called in to follow up a consultant told me quiry was resolved as per their system and when I explained that i still have not received the money back. she says I will have to resend the details so she can log it again. I reguested to speak to a manager i was put on hold for sometime and the call got dropped .