I am unhappy capitec client

My account is closed because of someone else's deeds, not mine. Why should I be punished because of someone? Someone said s/he trades for people, I joinened and invested innocently not knowing the trader who used capitec was doing *****. Why should they close my account because I am just innocent client. My policy is about to lapse. If capitec dont reopen my account pIease capitec must refund all money I paid for the policy I have with them.