JM
James M

1 reviews | Active since Oct 2018

12 May 2020, 17:52

I am tired of waiting for my money I worked for

LAST YEAR NOVEMBER 25, 2019 I CHANGED MY BANK ACCOUNT FROM FNB TO CAPITEC BANK, MY EMPLOYERS EMAIL WAS HACKED AND ON MY CAPITEC BANK LATTER THE HACKERS ONLY CHANGED MY ACCOUNT NUMBER ALL OTHER DETAILS WERE MINE EXCEPT ACCOUNT NUMBER AND MY EMPLOYER PAID WITHOUT NOTICE THAT SOMETHING WRONG ON THESE BANKING DETAILS, THEY OPEN THE CASE WITH THE POLICE STATION, AS THEY ARE BANKING WITH FNB THEY FILLED THE REVERSAL FORM AS I DON'T HAVE ACCESS TO DO ANYTHING EITHER TO POLICE STATION OR BOTH BANKS TO DO THE FOLLOW UP AND WHEN I ASK MY EMPLOYER WHAT IS GOING ON SHE KEEPS ON SAYING "I AM STILL WAITING " IT'S MAY 2020 NOW THE CASE WAS OPEN END NOVEMBER 2019 MAY YOU PLEASE ADVISE WHAT TO DO BECAUSE I NEED MY MONEY. EMPLOYER: MHG PROPS T/A MHG SURVEY SERVICES BANKS CAPITEC BANK & FNB

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Replies (1)
Capitec Bank
Capitec Bank's reply13 May 2020, 08:53
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.
 
Kind regards
Capitec Bank