I am still waiting for reply to all my questions and my case is still not resolved

At Capitec Bank at Adderley/Riebeek Street Street in Cape Town was a reference number created by a consultant because I could not use my debit card and the consultant contacted the ***** department to clarify. (The card is blocked), I did not received any information and the problem could not resolved, they do not work 24 hours, but Capitec Bank has written on the website 24 HOUR SERVICE . On the 13 JAN 2022, I received an email that my query will be escalated and within 2 business days I will receive a response. From this person from the client care centre I have never got an information again.? I had to write an email again. On the 19 JAN 2022 I got an information per email (from the Complaint Management) that they have not reached me under my number. (I also have to work and not holding my cellphone 24 hours in my hand, other people also get me on my phone)..and I got the additional information, that my card is not blocked? ..So, why my card disappear from my profile and this information was provided by the ***** department at the branch? So, I do not have access to this card. Over 14 days now!!!

Following could happened: If I only have this card and booked a ticket to an Island to stay there for 5 days, I only booked the accommodation in advance for 5 days! I arrived on the Island and need to buy food and drinks. At the ATM I find out the card does not work, so I am on the Island without food and drink, some Euro and USD in my pockets, enough for few days to cover......no signal on the Island. I cannot communicate. I do not know that happened and I am waiting and waiting...after 14 days I am still on the Island, with no food, no drink and no accommodation. Cannot buy a flight ticket, remember I only bought a one-way, because I want to be flexible and do a Round-a-World trip. Everything destroyed by Capitec Bank..no anser..no information no signal......and because of all this handling by Capitec Bank, this can really happened. I can only say, I was overseas and I was already back and did three purchases with this card and sudden with no information I could not use it anymore...the message 'I would not be the owner of this card'???