PK
Precious K

1 reviews | Active since Feb 2012

25 Apr 2015, 06:14

I am so sick of Capitec

This issue has now been recurring for several months, and I am constantly being assured that it it has been resoled.<br> <br> Last month I complained yet again about my debit order going through on the 24th instead of my actual pay day which is 25th. <br> <br> Tell me of 1 person in this country who actually gets paid on the 24th? Unless this happens to fall on a weekday? <br> <br> What irks me is the fact that my debit order bounces on the 24th and I not only incur bank charges but this is a bad reflection on my credit record which I work so hard to maintain in a positive light.<br> <br> Capitec is *****ing with my life, and I regret the day I walked into Capitec and ask for a loan. <br> <br> Over and above this, the amount taken from my account this month is higher than the usual amount. This, all done without notification.<br> <br> I have paid my account on time for the past 3 years, I would appreciate the same professionalism from Capitec, but unfortunately thats a quality they lack.<br> <br> I will tell anyone who listen to NEVER EVER DEAL WITH CAPITEC!!! NEVER! It is a useless financial institution

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Apr 2015, 08:13
Official
Hello vuyi2009,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank