KN
Kayakazi N
1 reviews | Active since Jan 2022
10 Jan 2022, 20:12
I am so disappointed with Capitec Bank
I made requests on the uber APP, it was taking long for the drivers to confirm so I would cancel the rides and request again. After 5 canceled requests, I noticed that the amounts were being deducted on my Capitec account. When I look on my bank statement the funds are still with Capitec under unprocessed transaction, when I went to the bank they tell me that they want proof that I canceled the rides but are refusing to accept the proof that is on my Uber APP.. I really just need Capitec to reverse my money..
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Replies (2)
Capitec Bank's replyOfficial
10 Jan 2022, 20:14Good day Kayakazi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 Jan 2022, 20:14
Official
Good day Kayakazi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
25 Feb 2022, 07:45Hi Kayakazi
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply25 Feb 2022, 07:45
Official
Hi Kayakazi
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank