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Sabathile N

1 reviews | Active since Sept 2021

08 Oct 2021, 15:28

I am so disappointed Capitec

I am so disappointed with capitec Bank, on the 8th of September 2021 capitec received a call from African Bank to confirm a transaction I made of R15000 on 2 June 2020. A guy from capitec head office called me to verify every and indeed I confirmed that I did make such a transfer. Today we got a call from African Bank to tell us that Capitec never bothered to get back to them with the info till now.

I have never had a bad experience with capitec but now I just did. I'm so disappointed and I'm stressed as hell as I can't even support my own child, my life is on hold because my money is stuck with African Bank.

I'm disappointed Capitec Bank Please call African Bank to fix all this, it's been a month since they have been waiting for your feedback to tell them that I have never committed any kind of *****. Please call them!

0
Replies (4)
Capitec Bank
Capitec Bank's reply08 Oct 2021, 16:07
Official
Good day Sabathile  
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards Capitec Bank 
SN
Sabathile N's update08 Oct 2021, 17:54
Reviewer Update
Okay thank you, I'll be waiting for feedback
SN
Sabathile N's update10 Oct 2021, 17:52
Reviewer Update
Good day please call me again Monday morning between 9am and 11am on ***

I wasn't home yesterday.
I do apologize. Thank you.

SN
Sabathile N's update15 Oct 2021, 20:01
Reviewer Update
Capitec I am still very disappointed in all of you for failing to solve such a simple case, you're failing to just pick up the phone and call African Bank to tell them I made the transaction they're talking about. Yoooh I've never anything like this. Secondly why am I being passed from one consultant to another and have to repeat one and the same thing and answering the same damn questions? The reference numbers are changing I don't know which one to use now.
Why isn't my case assigned to just one person?
This is bull**** at its best. I thought yall were better than other banks.

My capitec account has never been frozen or suspended, so what's so hard about calling African Bank? Why are yall treating us like *********?
I'll never use banks again.