I am not happy with Capitec Bank.

Good day

I have an access facility with Capitec bank and have been paying every month and still have money available to use. But for the month of March 2024 i was debited R611 and after checking on the day that the system was offline. I had R70 left only. I was shocked since I did not even touch that account after being debited. I went to branch to get clarity and surprisingly no consultant seems to know what is happening., There called Credit department, they refused to explain to me but explained to a consultant who was also confused. What is happening Capitec? I still need answers ASAP as a valuable customer, unless you want me to jump ship since this is the first time this is happening. Explaination will be helpful. These agents dont even call supervisors if unsure. Why is that? Are there not allowed to.