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Nozipho N
1 reviews | Active since Nov 2022
24 Nov 2022, 16:23
I am not happy
I deposited R22500 and the ATM went out of service. The money does not show on my account and the next day Capitec refunded me R50 only. I called the call centre two times and both my calls were dropped as I was being assisted but no one bothered to call me back to continue assisting me. The feedback I got at the branch is that only R50 was found with no other explanation. I need my money back. R22500 is a lot of money. I went to the branch and they gave me reference ***, ***, ***
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Capitec Bank's replyOfficial
24 Nov 2022, 16:28Good day Nozipho
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 Nov 2022, 16:28
Official
Good day Nozipho
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank