I am not a *****ster!!!

I am a small business owner based in Cape Town I sell weaves on the 28th of August I was contacted by person named Sisamkele Tonisi to order a weave that was on sale for R550 the client was given banking details to send money for her order then the client later on she texted again saying that her dad deposited the money but her dad lost the slip... We tried to check the payment on my app then we could not identity it as we have many transactions coming into our account we then ask the client go to go back to the branch where his dad deposited the money to ask for a print out...

The client sister a 3rd person who has nothing to do with this who has not deposited the money according to the client her dad deposited the money but the sister Onelitha went to the branch and **** that her sister sent money to us and did not receive the weave when we have asked for it's proof of payment and yesterday my account was reported for a ***** that I did not do by a person who isn't even a client they called the person who freezed my account she told us she did not deposit the money but she is the one who stop the account how does capitec even allows that how sure are they if they did deposit money into my account my funds are placed on hold and I used this bank for day to day I am stuck I can't do anything I am not a *****ster I was never one can you guys help unblock this account and release my funds my case number is ***1 My name is Zikhona Duruwe my id number is *** my contact details ***