I am extremely frustrated with the service I am receiving from Capitec Bank regarding my account

I am extremely frustrated with the service I am receiving from Capitec Bank regarding my account. I was informed at the branch that my account is on a “soft freeze.” I was then requested to submit certain documents in order for the freeze to be lifted, which I did as instructed. Since then, I have visited the branch 4 times trying to follow up on this issue. Each time, I am told to wait 48 hours. However, it has now been over a month and my account is still on soft freeze. Despite complying fully and submitting all required documents, no action has been taken to resolve my issue. I am not being given clear feedback or a proper explanation for the delay. This is unacceptable as it is affecting my ability to use my own account and manage my finances. I expect Capitec Bank to urgently investigate this matter, provide a clear explanation, and immediately lift the soft freeze on my account.