I am extremely disappointed with the poor service and the complete lack of assistance for your clients.

I am writing to formally raise a concern regarding a deposit I made at the ATM on the 26th of February 2025 at N1 City Mall. The deposit was made into my bank account (Account Number: ***), and the amount of R1690 was entered into the machine. However, after entering my account number and the deposit, the machine displayed an "Out of Service" message. To ensure the funds were not withdrawn or lost, I made another deposit immediately. The ATM used for this transaction was identified by ATM ID 1505. I am extremely disappointed by the poor service and lack of resolution regarding this matter. I contacted the support number ***) right away to report the issue, After several calls and escalations, the response I received was: The device does not show an excess of R1690, and the system indicates that funds were returned during the transaction." What I don't understand is that I made a deposit after that, no money was returned , Surely, there are cameras at the ATM that can be reviewed. I'm extremely disappointed with this poor service, as they haven't been helpful at all.