I am externally SHOCKED about the poor level of customer service that we received from Capitec.

Good moring. We started the loan application this morning in regards to a incident with my mom that happend last night were a wheel and metal rim got damaged beyond repair. We did the loan application and the amount that was pre approved was +/- R7948. I called this morning because your WhatsApp bot keeps saying the same phrases over and over and over again.

Ireached out to a lady Seipati, that was not willing to assist me in helping my mother explain what happened as i was the codriver in the vehicle, my mom was in schock from last night mishap and i offerd to explain what happened to speed the processes up, But hur answer was a unequivocal NO. My mom is in still in shock SHOULD All ELDERLY Poeple that are some of your best customers be treated liked this all day what i can say is what a disgrace to service delivery!

I would like talk to a head of department, COO or CEO if they are man enough to correct faults acnolage there faults

Kind regards Anna