I am done with Capitec!!! Their system like the bank itself is broken!!!

The Level of Incompetence on Capitec side is astonishing, Ive been waiting for 11 hours, and they tell me i need to go into a bank to verify a payment which they are responsble for messing up, they had an issue today where they didnt state that, we garantee your payments will fail, instead they **** and said payments may fail or be delayed, My day has been a disaster due to having been d.u.m.b enough to have thought that capitec is a bank one can trust, I AM DONE with this Pointless U.S.E.L.E.S.S JOKE THAT CALLS ITSELF A BANK.