I am done with CAPITEC.

I have a lump in my throat right now, I wanna cry so much. I made a transfer from my CAPITEC account to my absa credit card that I had to settle in order for me to go ahead with my bond application. Today is the 8th day and there's no sign of my 13 300 in my credit card or CAPITEC account, I've been to the branch, called the call centre but nobody is doing anything. I'm sitting with 5 reference numbers by now and still don't know where my money. CAPITEC staff member captured the account details incorrectly even though I gave her the settlement letter and my credit card. I'm about to lose the home of my dreams please help me.