AS
Anele S
1 reviews | Active since Sept 2021
01 Sept 2021, 17:01
I am dissapointed by service rendered by Capitec
I have had a debit order issued from my bank account without my knowledge nor consent, Tried to have this resolved by visiting their branch but was not assisted as they claimed I have agreed to have the debit order issued from my account, and claimed they will not be able to have me assisted regarding the issue.
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Replies (2)
Capitec Bank's replyOfficial
01 Sept 2021, 18:32Good day Anele
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Sept 2021, 18:32
Official
Good day Anele
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
AS
Anele S's updateReviewer Update
03 Sept 2021, 10:31All promises and not action. Waited the whole day yesterday for a follow up to my issue but no one got back to me, Decided to call Capitec Customer Service line today still not getting any assistance after almost 1 hour long on call of being put on hold and the agent dropping the call. IAM REALLY DISSAPPOINTED WITH CAPITEC.
AS
Anele S's update03 Sept 2021, 10:31
Reviewer Update
All promises and not action. Waited the whole day yesterday for a follow up to my issue but no one got back to me, Decided to call Capitec Customer Service line today still not getting any assistance after almost 1 hour long on call of being put on hold and the agent dropping the call. IAM REALLY DISSAPPOINTED WITH CAPITEC.