I am definitely moving banks .

I did a cash send amount of R500 to myself on the 24th, I spoke to consultant Naomi on the the 25th who assured me the escalation would only take 24 working hours , as it was a Friday , I gave them till Tuesday before following up , I called of not three times on the day and every time someone said I would be contacted or an sms would be sent to me,I called to a Lindiwe and Smangele there two ladies mentioned that Naomi the lady I was dealing was not at work and that she is there one responsible for the feedback or escalation, on every call I ask to speak to a manager I am told someone will call me back , I have called them , holding on and using my on airtime over 20 times over the last week, no feedback and no care. But the lady I spoke to yesterday at around 15:30 pm was the worst she was rude, condescending and went as far as hanging up on me, and I would like for anyone who cares at Capitec to listen to the call and tell me if that is how they deal with their clients and how someone who speaks to people (clients like that ) could be dealing with clients . I just got off two calls with them , still nothing no feedback not even one management who has seen or being told about my query has pretended to care.