I am a not getting Help from Capitec Bank

Im a very disappointed Client if Capitec i did write in this site and was hoping for clearance and acceptance but im still not helped till today what they did is Capitec Bank called me On Tuesday And said they would like me to send in Affodavit of what im selling i did do that and i was told thats the wrong documents.... Okay fine i here that they blocked my account because there are people who called them and said i am a ******* okay i here that my concern is how did i **** them how did i call them and tell them to deposit money into my account well what i think is that they were not happy with yhe products i gave them and knowning that Capitec is the worst bank when it comes to doing research and doing their Job are you telling me if Forensics department is really doing their job from April up until now they havent given me feed back on how i ****med people **** is a very big word and case no kne wants that name under their profile im so disappointed if anyone can Help me further please assist i am a single mother that has been struggling to get her R4000 i am a self employed 29 Year old that is being bul**** by Capitec bank please someone here my cry