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<p>I recieved a call on the 4th of August 2016 at 16:40 from someone who had claimed to be calling from Vodacom saying that someone was trying to do a sim swap with my number and if I agree and I said and she said that is all she needs since she works for Vodacom she has all my information and that was the end of our conversation.</p> <p>The next morning I find that my phone is not working and I assumed that Vodacom accidently blocked my phone instead of the other one that the agent claimed was trying to RICA with my details.</p> <p>I called Vodacom to enquire why my phone was bloacked and my phone was finally working.</p> <p>On Sunday the 7th of August my daughter's father called to confirm that I had reieved he money he sent to my acount. i hadn't recieved any notifications via SMS as I usually do so I using my cellphone banking I checked and found that I couldnt access my cellphone banking. On the 10th of August I go to the bank and I checked my balance and there was no money in my account. According to the teller the money had been moved from Dlodo Saving Account to a Savings Account and then to completely different account that belongs to someone else which my bank refuses to find out who the account belongs to.</p> <p>The bank claims they can only pay me back a R1000 only. They say they can see airtime to the value of R1****eing bought from this unknown account which I didn't understand as to why they couldn't block this card if they could see what transaction occuring on the account. They claimed they thought I was making the transactions. As a bank they refuse to enquire and investigate further about this account.</p> <p>The account numbers they moved my money to is ********** 504 and ********** 724</p> <p>The transactions equate to R21 660.00 </p>