MK
Malambule K
1 reviews | Active since Mar 2021
04 Apr 2024, 09:34
Hustle to close off a credit card
I have been trying to close my credit card since Tuesday. The branch could not help me and they advised I call their customer/client care and even then was transferred from pillar to post. all of the people 3 departments claimed to be unable to assist me. Please HELP
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
04 Apr 2024, 09:37Good day Malambule.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 Apr 2024, 09:37
Official
Good day Malambule.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MK
Malambule K's updateReviewer Update
04 Apr 2024, 09:47I will wait for that official to assist. This pillar to post and being hangup at while you wait 15 min to be assisted is just not nice.
MK
Malambule K's update04 Apr 2024, 09:47
Reviewer Update
I will wait for that official to assist. This pillar to post and being hangup at while you wait 15 min to be assisted is just not nice.
MK
Malambule K's updateReviewer Update
05 Apr 2024, 16:26Hi Capitec, you said I will get a call today and it is almost COB now still no call the only thing I got today was an email from Mbuyiselo saying he will call me within 2hrs and its been almost 5hrs without him calling. the reference given is Case ***2. Please get the agent to call me with feedback regarding the closure of the credit card.
MK
Malambule K's update05 Apr 2024, 16:26
Reviewer Update
Hi Capitec, you said I will get a call today and it is almost COB now still no call the only thing I got today was an email from Mbuyiselo saying he will call me within 2hrs and its been almost 5hrs without him calling. the reference given is Case ***2. Please get the agent to call me with feedback regarding the closure of the credit card.