Humiliated and shamed by Capitec Bank Assistant Branch Manager

My Name is Ojay Moutlane. On Wednesday the 28th April 2021at about 10h15 I visited Capitec Bank at Mall of Africa to dispute an unauthorized debit order. Upon my arrival I found one staff member whom I later found that he was an Assistant Manager at the door talking to 3 customers. Because the self service facility were available and the branch was not fully pack I then went to the self service desk to opt what I was there to do. The guy who was standing at the door with the customers came to me and rudely said,"WE BABA CAN'T YOU SEE M BUSY WITH OTHER CUSTOMERS? Before I could say anything to him he showed me to the door with his hand. I then went out and waited for him to call me. He finally called me in wen u went in to the self service facilities he then said to me in a rude manner WHY DON'T YOU SANITISE? I asked his where the sanitizer is? He the said open ur eyes its right in front of u. He rudely spoke to I front of the lady customer he was with. I patiently did wat he wanted me to do. Wen u went inside the spoke to one friendly consultant and asked her to call a managers for me. She indeed called the manager, wen I gave him my story he then said he will speak to his staff and that a proper communication will be sent to me afterwards. He did not have have my contact number I then asked him how is he going call me where as he did not aks for my contact numbers? Asked his if he's taking his customers complain seriously. He then took my numbers and said I will hear from him before the end of the day. Till today I have not heard anythim from Capitec Bank. I Again send an email to capitec complains on Thursday the 30th April 2021 and till date I have not heard from the. This proofs that CAPITEC BANK DOES NOT TAKE THEIR CUSTOMER COMPLAINTS SERIOUS. I have been a customer with capitec for 10 years now that they are satisfied with our money they mistreat their customers.