Humilation and disrepect by Capitec and their branch manager

On the 20 th we transfere money to pay for a car we bought from the owner we wanted an immediate payment so a lady at capitec advise us to that Capitec can only pay immediately R100 000 00 or less over R100 000 00 will take 3 days to clear so we ask to transfere R100 000 00 to ou ABSA account as the owner of the car wanted us to pay him through ABSA as he trust ABSA BANK .We did the tranfere the slip shows successful .We went to ABSA to do the transfere and it was done .We got the car and left on the 22 the owner of the car called me saying the money that we payed him capitecc doesnt want to realise .When ABSA contacted CAPITEC they said we need to go in and clear thge money.On arrival Capitec told us to go to police station to make an avidavt stating our requst and also make a sertified copy of ID and bring both together we did.When we brought back at Parow china town branch the lady submited our documents and we waited and waited but the said no the money doesnt clear up capitec suspect *****.We get angry I ask them to give me the phone I was some explanation as they didnt explain further .The lady said they are not allowed to do so .I ask for the number for their complaints department or Investiagation department she gave and I called them.While I was busy explaining to them and asking for advise a branch manager came to me and said I must get out of her bank her name tag was written Petula Branch maneger.So WITHOUT ME BEING FINISH EXPLAINING TO COMPLAIN DEPARTMENT .I ask her to please not to disturb as I was listening she fume and shouted at me saying I mus leave or she is calling the police I ask her what did I say to her because I was only talking with their legal department not her really few minutes security arrived .I aws escorted out of the mall crying loosing hope if my money I will get or not or will loose the car as the owner said he is going to fetch the car as this payment is not done .The lady who was helping me felt sorry and follw me telling me she will give me a call today as this might take 48 hours. My question is our recipt state transection was sucsessful and they promised to do immediate payment as the amount ist was not more than R100 000 00. But now we suffering I cant buy even a bread or put some petrol now as capitec put a hol-up on the whole account please help we dont know why the hold up until now the money isnt cleared and rude manager shouted at me and humilated me infront of everyone.