humilated

I went to menlyn capitec to open an saving account__l was entorogated like m from nigeria just to open a saving account_now l was told to go home affairs to open a passport though m from south africa l dnt understand l have my ID which they say is old_and was adviced that my proof of residence is wrong though l have a proof a of address,l don't understand l was humiliated..l called the headoffice person who help me said l still have a profile with them,is hard to update that with them__branch manager called me just to entoragate me attempting to solve nothing told me must go do a new ID..which that take time m always at work .m in south Africa is their system that dump or is there to cater those who have new ID or passport_l don't understand the must just operate in Zimbabwe.?