Huge inconvenience from capitec

I was at a store buying on Friday and my savings card declined. I opened my app to check what's wrong coz I know there's money in my account and my savings account wasn't appearing at all on my app. I called capitec to check and was told my account was stopped, they don't know why. I called Saturday again, got promised a call on Monday latest, decided to call capitec at 3 on Monday since I wasn't receiving the call. I was told that I'm deceased according to their system and I need to go to a branch for help since they can't help me on their side. Such a huge inconvenience! Now I'm waiting for the branch to call me since they logged a call for the issue which means I have to go more days without access to my money.. I'm so disappointed in capitec! 😡