#Huge disappointment and regret, #Capitec does not assist.

My name is Letta Pearl. I have a concern with Capitac Bank taking long to reply on a 205 that has been requested from them by detective ZP Magubane for case number 324/02/2021, for a ***** and theft case that the SAPS is investigating where I am the complainant. This document was requested as far back as April 2021. As a result of their delay, the alleged perpetrators have managed to flea the province. Now, the problem comes to where the SAPS needs to issue a warrant of arrest. The SAPS cannot apply for one either because Capitec is taking me from Pillar to post for the 205 form. I have been a loyal client of the bank however, I feel aggrieved and regret because of the service and assistance they provide to their clients. No one has contacted the investigating officer and every time she calls them she is always given excuses. It seems like service delivery issues also plague the banks specifically Capitec. We thought its only the government. I have been de*****ed a lot of money and it seems like Capitec will not furnish this form ever and well I am left destitute and the law cant assist me just because Capitec refuses to furnish the said document. #Huge disappointment and regret, #Capitec does not assist.