HUGE ***** and losses

I have had ***** on my credit card Jan 2023, which they said they would reverse before it went through, but did not. Furthermore, stopping the card and decreasing permissions and online allowance to nil did not help and another lot of ***** went off 10 days later. I am not using the card at all, cannot use it, cannot get in to my account,. They have now taken the full R41000 plus off my other FNB bank account - ********, surely!!!???. I am working with ombudsman now for 7 months (says HUGE backlog with this bank), but they just keep dragging it out. DISGUSTING SERVICE. Please be careful with this bank. I hear they are in trouble.