HR please do better

I app**** for a position at Capitec Bank in October 2022 for a position as an Assessor Non Medical claims. The recruitment process is divided into 3 parts, phase 1 assessments, phase 2 assessments and thereafter you attend interviews. My last interview was on the 23rd of November 2022. Weeks has passed and I worried that I received no communication from Lauren Lotz who was the HR attending to my application and interviews. Today I felt that its been almost a month and still I have not received any response to my emails following up on my application, I then decided to call Jaqueline who is also part of the HR team, she advised me that my application was declined, Have I not called today I would have not known. Jaqueline also mentioned that Lauren Lotz was going to let me know in the new year, why in the new year when you already knew that I was unsuccessful.

Transparency is one of Capitec bank values however I feel that they failed there values, as there was no Transparency with my feedback which I deserved as I made it to the final part of the process and even went all the way to Stellenbosch to do my fingerprints. Its not about the feedback I got but how Lauren went about handling my application by not being transparent with me.

Capitec Bank recruitment please do better with your future candidates.