HR complaint

How many complaints do we have to write in order for this bank to actually resolve our issues. Capitec I want my hard earned money. I have tried to send emails to your HR with no response. I submitted a complaint and no one took it serious... Stephanie said she will resolve this issue before the 11 of July but she never got back to me. What do I need to do to get my money? Money that I worked very hard for? Am so disappointed with Capitec.