SB
Samantha B

1 reviews | Active since Apr 2019

27 Nov 2020, 18:15

HOW SECURED IS YOUR MONEY WITH CAPITEC BANK WHO SHOULD BE AWARDED AN A+ FOR RECURRING MISHAPS!!

It is the 27th November 2020 & guess what??

ANOTHER deduction!

Refer to my complaint below sent in October, 2020!

Seriously, are you people that desperate in getting rid of Customers??

Well, Great Job, because I will be bidding YOUR WORTHLESS BANK FAREWELL REAL SOON!

Good Customers deserve BETTER! Not TRASH offered by CAPITEC!

27 Oct 2020, 16:37 YOUR MONEY IS NOT SAFE WITH CAPITEC BANK!!

I am lost with words! How safe is my money with Capitec Bank?

After the “many errors”, I will only mention the recent one that Capitec Customer’s had to endure, [money being deducted, transferred after 24hrs]

After the MANY “ERRORS” experienced by me, I was dumb to continue with their services-,NOW THIS!!

I visited Wynberg Branch, Cape Town, on 22 October, requesting the consultant, Sienad Adams, to stop a debit order with immediate effect; to my dismay the money was deducted TODAY!!

I have proof of the STOP DEBIT ORDER INSTRUCTION!

I should have CANCELED MY CAPITEC ACCOUNT AFTER THEIR FIRST MISTAKE MADE!

Pathetic SERVICES!

I

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Replies (3)
Capitec Bank
Capitec Bank's reply27 Nov 2020, 19:26
Official
Good day Marionette

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

SB
Samantha B's update29 Nov 2020, 11:44
Reviewer Update
I do not want a headache on a Sunday Morning!
Why assign a consultant to contact me To prolong with questioning me on what I had boldly stated in my message/complaint to Hello Peter! Geez!

I requested Meesaj to get Phulani who had dealt with the matter and resolved it last month to contact me.

If that money is not reversed, it’s goodbye to Capitec from ME!
SB
Samantha B's update29 Nov 2020, 11:57
Reviewer Update
You losing this valued Customer!

I really pity the 2% of professionals at that bank who goes down when that ship sinks!

As to how you pushing the Customers away you should be holding on to; THAT SHIP WILL BE SINKING REAL SOON!