HOW ON EARTH DOES THIS ANSWER MY QUESTION????

I wrote this email to Capitec and sent it to "***": From: Anthony Millar <***> Sent: 03 September 2021 10:54 AM To: Client Care Centre (Business Support Centre) <***> Subject: Would you please review my debit interest rate so that I can move to Capitec Hello Capitec, My primary bank account is held with Absa who is offering me far better interest rates on my debit balances (i.,e. my overdraft and my Credit Card). If Capitec can match these rates, I will, without hesitation, close my Absa Bank account and use Capitec as my primary bank. How do I get Capitec to review the debit interest rates on my credit card and Access Facility? Match or beat what Absa's offering and I'll move my accounts. Whom might I address my request to? . AND THIS IS HOW CAPITEC RESPONDS: "Good day Anthony Thank you for contacting us. We appreciate your interest with Capitec bank. Kindly visit Capitec Corporate Website at : https://www.capitecbank.co.za/global-one/transact/fees/ https://www.dischem.co.za You may contact us on ***, visit the nearest branch or reach out to us again in future. Kindly be advised Capitec Bank applies the principal of time value of money which refers to the impact that the duration of the loan will have on the total interest charged. Interest on your personal loan is therefore calculated monthly on the outstanding balance. It is important to note that the interest amount will always be higher at the beginning of the term as the balance is still higher, but this will decrease over time as the balance decreases. Unlike many Hire Purchase agreements, the loan interest is not debited to the account at the commencement of the loan agreement. I sincerely apologise for any inconvenience caused. Thank you for allowing us to handle your query. Kind regards Matseko Mo***eng Agent: Service Admin Contact Centre: Administration Services

HOW ON EARTH DOES THIS ANSWER MY QUESTION????