How not to get your international transfer

I have guests from Lesotho pay me for accommodation in South Africa. Every time they try to transfer money to my Capitec account, there's a problem. Then I get an email to say I should call Capitec urgently. How about holding the phone for 45 minutes, then getting told that the call needs to be transferred and holding on some more and then losing the call. Meanwhile you are subjected to a continual "Your call is important to us and will be answered by the next available operator". I hate this and still don't have my money.