How much worse can it get

I had a card replacement, for something that I was not responsible for... I was promised my account would be credited..... Today my card is doing the same thing... I cannot withdraw at ATM.... I come into the branch..... The card works inside... But still not at ATM.... Now it must be replaced again... And I must pay, again with the promised that I will be refunded... I don't trust this..... And I can't keep on doing the same thing Should I export my account to another bank... Coz that's how I feel right now