CD
Cherelize D

1 reviews | Active since Jun 2015

25 Jun 2015, 14:19

How much time do you think i have

So, I changed to Capitec a couple of weeks ago, all was good and well, I was highly impressed with the simplicity and user friendliness of my account.<br> <br> Then I needed internet banking in order to make a loan for my daughter for school with Getbucks.<br> <br> I have been to said branch yesterday in my lunch hour, and after being on the phone with them, like 6 times, they tell me I need a online shopping registration.<br> <br> What eeks me, is the fact that I asked the guy I was speaking to yesterday if I did this would my online things work, and he said yes., mind you he looked very dis-interested in anything I had to say, just put your finger here, sign there, no manners at all.<br> <br> I had to pay someone to take me in my lunch break and we drove for half an hour to get there, and I got back late, but I thought it was cool, cause everything is now sorted, just to be faced with this **** on the day I need the loan.<br> <br> First bad thing I have to say about Capitec, I get safety and all these things, but to be put through so much shizzle to get into your own account, common guys, tone it down a smidge!!!!<br> <br>

0
Replies (1)
Capitec Bank
Capitec Bank's reply25 Jun 2015, 16:02
Official
Hello Cherelizedbs,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank