How long do I have to wait for Capitec to release my money?

Still waiting for a response from Capitec Bank after they blocked my account on the 23rd of February for apparently a suspicious transaction. The transaction in question was a transfer of funds from my standard bank account to my Capitec Bank account. After 3 visits to two branches since the 25th February and providing all the requested documents....I still have no official communication from Capitec nor acknowledgement of receipt of the said documents. This is nothing but disgusting service...you block my account and don't bother to inform me about...I then visit the branch and still no one knows exactly what is going on... I regret ever opening an account with this bank...I will definitely not recommend anyone to open an account with Capitec