How I lost 10.5K with capitec

Capitec Bank has causes me stress and trauma, also forced me to take loan that was not planned,for me to survive the month of February. On the 29th of January 2024 I was de*****ed Money from my bank account, this money was paid to one of my beneficiaries and spent on Hollywood in her account including the money she had in her account.Immediately i became aware of this ***** I reported it using the capitec customer care number. On the 30th January 2024 i went to durbanville branch to submit the documents that were requested (SAPS case number,bank statements and affidavit) The lady that was assisting me read the statement that i gave the lady from customer care yesterday which she wrote the wrong statement, she then asked me to give her the correct statement so that they can correct the statement on their system. Then I was told that they going to do an investigation few weeks later I went to capitec Brackenfell branch to check if there was any feedback, to my surprise the case was closed,I was never notified about it being closed and also the statement was still incorrect. As a result of banking with Capitec Bank i lost money amounting to R10500.