how far in the BANKS does *******ion go

As an honest law abiding citizen, i decided to do the right thing and contact Capitec to find out about a bank account number and whether it is legit or not before I purchase something online. I contacted the ***** department and spoke to Priscilla who was actually disgraceful in her conduct and assistance. i was totally rejected and she refused to give me any information. My question to her was "IS THIS A LEGIT BANK ACCOUNT OR HAS IT BEEN RED FLAGGED AS A POSSIBLE **** ACCOUNT"NADA , NOTHING ZILCH ****all help. I asked would capitec refund my money if it was a flagged account answer """NO""|. this disgraceful conduct of capitec has now put in my mind are they perhaps involved in ****s like this, that they refuse to give a Yes or No on a bank account query.....and this is from their SO CALLED """""*****"""""DEPARTMENT. i was not asking to xfer money from that account. I had a simple question thats all. people be aware of capitec, not a bank i would recommend to anybody