how did this one get in

I had unfortunately been attended to Nokwanda Dlomo when my number was called. And from the moment I sat down this woman made me feel stupid and as if she was better than me. She spoke in banking jargon and when I asked her to explain what she was saying, she clicked her tongue and rolled her eyes. She was unable to assist me with my query and kept asking irrelevant questtions and even after I provided the answers kept googling it to see as if I was lying. She never smiled and acknowledged me..she was useless and wasted my time. I went into the 320 west street branch the next day and was attended to a very lovely and friendly lady named Portia who not only took her time in explaining what I need to know but was friendly and efficient. She was so kind and patient and sorted out my query in no time. What a pleasure. What happened Capitec, you're most certainly my bank of choice. I've never had a problem before..your consultants are always friendly and always helpful. Previously was attended by a man named Nivashan in chatsworth who was also friendly and helpful..l but Nokwanda, how did she get in.. Remember one rotten apple will spoil the whole bag..