1 reviews | Active since Jul 2013
How competent is Capitec
Well-done Capitec. You have lost a client as well as the privilege to invest/handle the monies to be paid out by my policies in the next 18 months. I know that one client and about six million is not to worry about, however I think that there will be one of the other financial institutions who will be eager to assist. Your refusal to change a repayment date on my credit card as I declined a debit order between my savings and credit card has brought this along as well as your reply to my question on your Facebook complaint page as to why my complaint post was removed with the speed of light after posting. Please have a look at your registered Facebook page name and your reply below. Capitec Complaint Platform This was your reply received: Well sir this a compliant platform if you have any complains you message us we do not allow post ! Dear Capitec as it seems that you do not know the difference between COMPLIANCE and COMPLAINT in the generally excepted language of trade or in general, I really doubt if you will be able to read and understand contracts when investing clients’ money. I will therefore on Monday go and see your branch manager with hard copies of all of this and then arrange for the funds (different financial institution) to close my credit card as well as my savings account with you at the end of the month. You are more than welcome to contact me not that I see that it will make any difference as to the outcome of my decision.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
