How Capitec neglects it’s clients

It is to my greatest disappointment with this financial institution to declare the level of negligence and ***** that is tolerated and accepted by Capitec bank.

After I received an sms notification of funds debited on my account on the 19th of October 2021 15:49 pm ,I immediately reported the matter at Capitec bank sunnyside branch Pretoria.At that time the money was still reflecting an amount of R69,888.24 plus R5000 and another amount of R5000 a total of R79 888.24 was taken from my account without my permission.

To my knowledge the inter bank transfers were not cleared as this requires 48 hours to clear if not immediate payment is made.However that would also been prevented as the matter was reported instantly! I was later called during the investigation period where I requested for all digital channels and card to be cancelled at that Capitec continued sending me links saying “your new tap to pay global card is a simpler, faster way to transact ,see how to access more card benefits here “with a given link .

Capitec declared “verdict “stating my negligence,stating nonsensical reason which doesn’t make sense to me however to me it shows that the bank is more in favour with this syndicates …for it’s always “sorry ma’am this happened to you ,all funds have been used “ It saddens me to express my hurt and pain as these funds were from my late father Mr Mngomezulu using them to go to school,this implicate that this could be the end of my studies due to the bank not helping,instead they are very helpful when it comes to being apologetic about the situation how is “sorry “helping me ?

What annoys me most is the fact that if I would have used my card on the day of the incident or yet days later it’s seen as ***** yet again the people that managed to get that amount of money within their accounts get to walk wherever have withdrawals done and the excuse I get is that every account has been emptied out …how when I reported the matter on the day I saw that money was being moved from my account

I had to gather information from people who have been in my situation and had similar reasoning of outcomes as what to do

I urge you to further assistance as to this bank I am probably regarded as a small helpless and non-knowledge girl .

Yours Sincerely Siphesihle Malaika Mngomezulu