How can we help you? Who? Me???

After numerous trips to the branch and countless phone calls . I am told I don't qualify. They asked me how they could help me and I said I wanted a loan,they said I should settle my outstanding debts and they will assist me,I took my months salary and paid up all my debts and brought back paid up letters and even then they still had excuses. First and foremost they are the reason I went all out and settled the other debts cause of the promise they made to me and I wanted to only owe them. I find it very wrong that even transunion has cleared me of my debts but capitec still refuses to give me a loan and worse part they look at my bank statement and even use a greyhound ticket I bought in December as a negative to my affordability,for gods sake I was moving from Durban to jobug,was I suppose to walk? It is very frustrating that I bank with capitec but I cannot trust them even though I have been very loyal to them and the only loan I had from them has never been in arrears. Are you saying other banks are better than you? Or is true that you are just a loan shark acting like a bank? You know I can afford this and besides this is deducted from my salary before I even see my salary yet y'all have stories. Maybe it's time we moved to real banks because you are of no use to me at a time of need