How are people gaining access to my account

Got an unapproved subscription charge on my account. I am not even sure who to contact because I am not sure who the company is that is taking this money from my account.

Went to Capitec bank to get a new card on the 11th September 2023. Today 15 September 2023 I got the exact same charge.

Spoke to Ntombi who told me that there is nothing she can do I need to reach out to the company who charged me. The only company with this name is saying that they do not have me on their records. HENCE why I approached my bank . Capitec is becoming more and more ***********

I was told that it will cost me R80 to escalate this issue and my card will be blocked for this period

Ntombi (***)